Shipping policy

Shipping Policy

Thank you for shopping with Ascend Supply Co. Please review the following information regarding order processing and shipping.

Order Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Shipping Times

As many of our products are sourced from international suppliers, standard shipping typically takes 7-20 business days depending on your location, customs processing, and the specific item ordered. Some items may arrive separately if your order contains multiple products.

Shipping Costs

Shipping costs are calculated at checkout based on your order and destination. Any applicable shipping promotions will be reflected at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information where available.

Customs, Duties, and Taxes

Ascend Supply Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

Delays

Please note that shipping times are estimates and not guaranteed. Delays may occur due to customs, weather, carrier issues, or high order volumes. We appreciate your patience.

Questions

If you have any questions about your shipment, please contact us at leadloop334@gmail.com.